Why Customers Hate Chatbots (And Why You Should Too)
Chatbots, once hailed as a revolutionary tool, have become a major source of frustration for customers who crave empathy and real human interaction. By relying solely on automated systems and even removing traditional contact methods, businesses risk alienating their audience and losing credibility.
Chatbots, once hailed as a revolutionary tool, have become a major source of frustration for customers who crave empathy and real human interaction. By relying solely on automated systems and even removing traditional contact methods, businesses risk alienating their audience and losing credibility.
